//General terms and conditions
General terms and conditions 2018-08-24T05:52:25+00:00

General Terms and Conditions


General Terms and Conditions of Sale and Delivery

5th of July 2018

1. Usage

1.1. Normal sales and delivery conditions apply for all contracts. Scanlux Packaging is registered in Denmark with the company number 71051218, with registered office located in Kratbjerg 308, 3480 Fredensborg.

2. The Order

2.1. Scanlux Packaging is not liable for failure to complete an order due to unexpected events, such as a strike, lockout, material shortage or similar circumstances beyond Scanlux Packaging’s control.
2.2. A written order confirmation is binding and the points detailed in this are part of the purchase.

3. Price

3.1. The confirmed price may still change, subject to increases in the price of raw materials, exchange rates, expenses, etc. If the confirmed payment terms are not kept to, interest of 2% per month will be added from due date until payment.
3.2. All prices given are exclusive of VAT, printing plates and DTP/repro work.

4. Environment Fee

4.1. An environmental fee of 2,85% of the invoice amount up to a maximum of 52 EUR per invoice will be added.

5. Special conditions for the purchase of standard products through distance selling

5.1. Standard products will be shipped after receipt of order. Normally this will be within 24 hours.
5.2. Payment for the ordered products will be deducted when the products are shipped from our warehouse.
5.3. Customers may return the products within 14 days, starting from the date they receive the products. The customer will pay return shipping.
5.4. Products from the “Outlet” section are non-refundable.
5.5. Returned products are fully refundable, provided they are in unbroken packaging and are returned wrapped properly for shipment.
5.6. Subject to printing errors and sold-out standard products.
5.7. All prices for standard products are inclusive of state taxes and exclusive of VAT.

6. Tolerancing

6.1. Scanlux Packaging reserves the right to reasonable tolerances with regard to the sizing, fit and placement of the print, shades of colour, material thickness and quantity. Width and length +/- 10 mm, print placement +/- 10 mm, material thickness +/- 10%, quantity +/- 15%.
6.2. However, the following tolerances apply to plastic and paper bags:
Batches of less than 30,000 bags +/- 20% (this may be exceeded on four-colour photographic prints)
Batches of more than 30,000 bags +/- 15%
Batches of more than 100,000 bags +/- 10%
Slight deviations in shades of colour can occur – these are not grounds for a faulty goods claim. This also applies in cases where a colour sample has been received.
6.3. Scanlux Packaging is not obliged to provide replacements or compensation in cases of colour transfer or fading. Please note that colour transfer can occur with printed bags.

7. Ownership

7.1. The product remains the property of Scanlux Packaging until the full purchase price has been paid.
7.2. Printing plates produced at the customer’s expense can be given to the customer on request – related delivery costs are to be covered by the customer.
7.3. Printing plates produced at Scanlux Packaging’s expense due to replacements, etc., remain the property of Scanlux.
7.4. Printing plates are stored at Scanlux Packaging and destroyed after three years unless an alternative arrangement is agreed upon in writing.
7.5. Printing cylinders are produced at the customer’s expense but remain the property of Scanlux Packaging and will not be given to the customer. Printing cylinders are stored at Scanlux and ‘cleaned’ (destroyed) after two years.

8. Faulty Goods Claims

8.1. Claims of faulty goods should be submitted in writing and received by Scanlux Packaging eight days after receipt of the goods at the latest. Returned goods will only be accepted by agreement. In cases where there are errors in the delivered products, Scanlux Packaging is obliged only to exchange them for new products.
8.2. If the wrong product is delivered and must be exchanged at Scanlux Packaging’s expense, the product delivered in error may be used in the meantime. Use of this product will be invoiced with a 25% discount (excl. any taxes).

9. Pallet fee

9.1. Pallets will be subject to these fees:
1/2 pallet EUR 5,50/GBP 4,80
1/1 pallet EUR 8,00/GBP 7,00
10. Consequential Loss
10.1. Scanlux Packaging cannot be held liable for any loss of production, operational losses or loss of revenue, unless this is agreed upon in writing in a special contract.

11. Cancellations

11.1. The order can be cancelled at any time. When cancelling, the customer is liable for all costs incurred by Scanlux Packaging in connection with the order, including raw materials, purchase of printing plates, production costs, repro time, delivery costs, etc.

12. Marketing

12.1. Scanlux Packaging is free to use the ordered products purchased by the customer in marketing campaigns and PR.
12.2. Scanlux Packaging adds its own logo and reference to scanlux-packaging.com or scanlux.com on the bottom or the side fold if no alternative arrangement has been agreed upon.

13. Delays

13.1. Delays with respect to the confirmed delivery time do not entitle the customer to compensation or modifications to the price. The order can only be cancelled with delay as the reason, in accordance with the above cancellation terms.

14. Governing Law and Jurisdiction

14.1. The parties in this Agreement are subject to and governed by in accordance with the laws of Denmark.
14.2. The parties submit all their disputes arising out of or in connection with this Agreement to the exclusive jurisdiction of the Courts of Denmark