>>Customer Satisfaction Guarantee
Customer Satisfaction Guarantee

Customer Satisfaction Guarantee

CUSTOMER SATISFACTION MATTERS TO US!

We are committed to providing you with a great design, good customer service, a reasonable price and on-time delivery.

 Fair and Reasonable Price

We are committed to offering you the best price for our products and service. We will work within your timeline and budget to find the right fit.

Retail Packaging Experts

With 30 years’ experience, we are experts in brand positioning and package design for retailers. We believe packaging is not just a supply item but that it is an important marketing tool to tell your brand story and show your visual brand identity.

In-House Design Team

Our in-house design team consists of an experienced art director and graphic designers, who are experts in retail packaging. Our professional in-house team will provide you with hands-on support throughout the whole process. In order to provide the best service, we believe that conversation with our customers is vital.

Sustainable Design

Around the world, consumers are becoming increasingly environmentally conscious. We believe sustainable package design will add more value to your brand. Thus, Scanlux Packaging is always on the look out for sustainable packaging solutions.

Scanlux Packaging is a FSC® and ISO 140001 certified packaging company.We encourage our customers to choose FSC® certified papers. When you buy our FSC®-certified products, you are guaranteed that there was no illegal deforestation, slavery, child labour nor soil or water contamination throughout the whole production process.

When you choose FSC® certified materials (wood and paper), you can use FSC® trademark on your marketing materials and package design.

Read more about our certifications here: FSC® and ISO 140001 

Quality Control

We are strongly committed to providing products with a high level of quality that meets or exceeds our customer expectations at all times. As for production outside Europe, we have our own quality control office in Hong Kong.

Customer Satisfaction Survey

Your satisfaction is our top priority. We may send you customer satisfaction questions in the future. Your feedback provides insights that help us to improve our product, service and overall customer experience.